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Support Services

Provisus Ltd. provides first line Support Engineers are backed up by our global team of support specialists and developers.

Technical and User Support Services

Provisus specialists are at your service whether the problem is related to the use of the solutions or any associated problems. Provisus desires smooth operations of its products and solutions; therefore we ensure that any possible problems are resolved without delay.

Support Types

Users may call the local help-desk service at Provisus Ltd or log on to its online trouble management system. whenever they have any solution related enquiries. All the enquiries are logged, categorised and prioritised into the help-desk system guaranteeing that the queries will be replied to as soon as possible.

Provisus Ltd. provides three types of support services:

1. On Site Support
2. Phone Support
3. Email Support

Solution Updates

Provisus Ltd. offers support to make minor changes and minor enchantments with maintenance of the solution. Updates may include some of following:

1. New minor features
2. Bug fixes
3. Patches